Privacy Policy

1. Information We Collect

We collect information in two ways: directly from you when you contact us or request service, and automatically when you browse our website.

Information you provide: When you fill out a contact form, request a quote, sign up for service, submit a bulk pickup request, or call us, we may collect your name, address, email address, phone number, and any details you include in your message (such as photos of bulk items or descriptions of your service needs).

Information collected automatically: Like most websites, ours collects certain data automatically — including your IP address, browser type, pages visited, and referring URL — through cookies and analytics tools. See Section 4 for details on the third-party services we use.

2. How We Use Your Information

We use the information we collect solely to operate our business and serve our customers. Specifically, we use it to:

• Respond to your inquiries and provide the services you request
• Schedule and manage trash collection, bulk pickup, dumpster rentals, and related services
• Process payments and maintain your account
• Send service-related communications (e.g., pickup confirmations, schedule changes)
• Improve our website and understand how visitors use it
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We share your information only when necessary to provide our services or as required by law:

• Service providers: We use third-party platforms (such as our customer billing portal and form processing tools) that may receive information you submit. These providers are contractually required to protect your data.
• Legal requirements: We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of Sundance, our customers, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Analytics & Cookies

Our website uses the following third-party tools to understand visitor behavior and improve our site:

• Google Analytics 4 — We use Google Analytics to collect aggregated data about website traffic (pages viewed, session duration, geographic location, etc.). Google's data practices are described at policies.google.com/privacy. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Microsoft Clarity — We use Clarity to understand how visitors interact with our pages (scroll depth, clicks, session recordings). Microsoft's privacy policy is at privacy.microsoft.com.

Both tools use cookies — small text files stored in your browser — to recognize return visitors and aggregate usage data. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Data Retention

We retain personal information for as long as necessary to provide services, maintain your account, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

6. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Your Choices

You may contact us at any time to:

• Request access to or a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of any non-essential communications

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of our website after changes become effective constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: