Service Notifications

Service Status Update • 1/20/2026 • 4:31 PM
At this time, no definitive decisions have been made affecting service related to the upcoming weather forecast. We’re monitoring conditions and will communicate promptly if anything changes.

How We Communicate Updates

We typically share service status updates through the following channels:

  1. Pre-recorded message when calling our office
  2. A banner at the top of our website
  3. Text message (available for residential customers)
  4. Email (available for all commercial and residential customers)
  5. Notice displayed when you log in to the customer portal

Regarding Weather-Related Service Adjustments
Sundance may adjust service during severe weather conditions. In these situations, pickups may be delayed or rescheduled to protect our drivers, equipment, and your property